Support
Email support@deckmere.com and you reach real support, not a chatbot, not a deflection maze. We read every message and a person answers. Tell us what your phone is doing and we’ll help you sort it.
Restore your purchase
New phone, or reinstalled the app? Your unlock is tied to the store account you bought it with, not to us:
- Sign in with the account you purchased with: your Apple account on iPhone, your Google account on Android.
- Open Deckmere → Settings → Restore Purchases.
On iPhone, Family Sharing is enabled, so household members share your unlock at no extra cost. Apple and Google purchases are separate.
Importing your Anki decks
Export your deck from Anki as an .apkg (or your whole collection as a .colpkg), then open it in Deckmere from Create, Import a file. Older and current exports both work. Formatting, tags, subdecks, images, audio and cloze cards come across, and you choose whether to keep your Anki progress. Anki’s image occlusion notes and video are not imported; the import screen counts them first and a report is saved.
Where your decks live
On iPhone, Deckmere can sync your decks through your own iCloud, not a server of ours. Make sure you’re signed into iCloud and that iCloud Drive is on, and your decks follow you to your other devices automatically.
On Android, your decks stay on the phone and there is no sync: nothing to sign
into and nothing to switch on. If you keep your collection in Anki, importing the same
.apkg on another device is the way to have it in both places.
On both, there’s no account to create and nothing of yours sits anywhere we can read it.
Quick answers
- Subscription? No. Studying, importing, exporting and backups are free with no card or deck limit, plus 5 generated cards a day. Pro costs €12.99 once and adds images, audio, cloze, documents and drafting without a daily limit.
- What is FSRS? A spaced-repetition scheduler that uses your previous answers to estimate when each card needs another review.
- Where do my decks live? On your device, and on iPhone in your own iCloud if you turn sync on. See the privacy policy.
- Feature ideas? Welcome, write to us. The one thing that won’t change is the buy-once promise; everything else we’re glad to hear about.
How Deckmere is made
We develop our apps with AI tools for programming and translation. We use automated checks and device tests. We are responsible for the result, and a person answers support requests.
AI and data processing in this app
Deckmere can draft flashcards from notes you paste or from pages you choose in a PDF or photo, with Apple's on-device model on an iPhone or iPad that has it and Gemini Nano on an Android device that has it; everywhere else a rules-based helper on your device drafts them, and the screen says which one did. Text in PDFs and photos is read on your device. You see every draft and keep only what you want, and nothing you paste or scan is sent anywhere. The deck pictures and the illustrations in the sample deck were made with an image generator and are marked as generated. The spoken words on the sample deck's audio cards are generated voices and are marked as generated.